In this guide you will learn how to manage your own Monetization from within Hype.
Setting up Stripe
To begin your Stripe setup, you will need to click Install from the Monetization app, which will bring you to this screen:
When you click Install for FREE, Stripe will take you through the process of creating or adding your Stripe profile and connecting your bank account.
If you are operating out of a country that does not use USD, send an email to Hype Support and let us know what currency type you will need to use instead.
The next step is to input the Support Email you'd like to use for replies and payment receipts connected to your Stripe account.
You may choose to toggle this option off if your billing emails are handled by your Email Service Provider.
Though Hype takes 5% of payments for Subscription and Pass Products, and 2% of Donation Boxes, Stripe's standard fees on top of this are 2.9% + $0.30 per transaction.
**Note: If you've opted for more advanced features or negotiated special pricing for your Stripe account, Stripe's fees may be different for you. The Stripe fees listed above are the default, but can vary per creator. Visit Stripe's pricing page for more information.
Managing User Payments
When a user makes a subscription purchase or a donation on your Page, this data will be stored in Stripe and will be visible the Contacts section of dashboard:
Clicking on an individual subscriber from the Contacts page will give you an overview of the contact's Membership including the Type of subscriber they are, the Product they are subscribed to, the date that their subscription started, and the date that they will be billed next.
You will also see the increments of their billing (monthly or annual), the amount they are billed per increment, and the total they have paid:
When scrolling to the bottom of an individual subscriber's contact page, you will see an activity feed showing what product they paid for, the date and time they paid, and the amount:
Refunds can be done in two different places from the dashboard.
- The Membership overview section
- The Activity feed
Canceling a Subscription (Membership overview refund)
The three dots in the upper right-hand corner of the Membership overview will give you different options depending on the subscriber.
If your paying subscriber wishes to cancel their subscription, you can click on the three dots and select Cancel subscription plan:
This will lead you to a popup window where you can choose to end the benefits of the subscription on the date that it is set to expire (this is a good option if the subscriber wants to finish the duration of their subscription but does not wish to renew).
You can choose to end the benefits of the subscription immediately. There is also an option to refund the last payment of the subscription.
Refunds from the Activity Feed
If the subscriber wants to be refunded for a specific payment they made, this can easily be done from the Activity feed by locating and clicking the three dots next to that payment:
Clicking Issue Refund will lead you to a popup window where you can choose the amount of this payment to refund (you may issue a pro-rated refund amount here if necessary):
**Note: if a subscriber has initiated a dispute with their bank, you will not be able to refund that payment unless their bank denies the dispute.