Hype sends transactional emails directly to users that interact with the Hype installation on your site. These emails cannot be modified or customized. Here's a comprehensive list of email type sent and what triggers them.
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One Time Passcodes - Sent when a user is signing up for Hype.
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Verification - Sent when a new user registers through Hype. Verifying an email allows them to set a password.
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Password Reset - Sent when a registered user with a password initiates the lost password procedure.
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Free Trial Started - Sent when a user subscribes to a plan including a free trial.
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Receipt - Sent whenever a user subscribes to a plan or donates through Hype.
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Plan Canceled - Sent when a subscriber's plan is canceled, either by their initiation or when the community manager cancels from within the Hype dashboard.
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Plan Changed - Sent when a subscriber changes their active subscription by switching from one plan to another, from within the Hype account menu interface.
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Plan Reactivated - Sent when a subscriber's plan is reactivated from a canceled state, either by their initiation through Hype on-site or when the community manager cancels from within the Hype dashboard.
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Plan Updated - Sent when a subscriber's plan is changed, such as a new subscription charge set for the next renewal. This is sent when a community manager changes the plan from within the Hype dashboard.
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Payment Failed - Sent when Hype is unable to successfully process payment for a subscriber, including a prompt to update payment to a valid method.
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Refund Issued - Sent to confirm that a refund has been issued to a subscriber/donor. This is triggered by a community manager from within the Hype dashboard, and typically takes 7-10 days to post to the original payment method.
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Trial Ending - Sent a few days before a trial converts to a full subscription to give subscribers advanced notice. Based on Stripe's events, this event is sent three days before the trial period ends. If the trial is less than three days, this event isn't triggered.
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Group Invoice - Sent to a group billing admin when a new group is created. This is exclusive to the Groups functionality.