Readers can change their email preferences via their Hype-managed account by completing the following steps:
Click on the community logo in the bottom-right corner of the screen. If you are not logged in, follow the prompt to log in to your account.
Once logged in, click Manage Newsletters.
You can (un)check the boxes to opt-in or -out of all email communications or just particular newsletters.
Scroll to the bottom of the modal to click on the Update Preferences button. Once clicked, the newsletters will update to the selected preferences!
Changing Newsletters for a User:
If a user has reached out and would like you to change their newsletters for them, you can do so by going to their contact record in the Contacts page of Hype here: https://dashboard.hype.co/contacts
Using the search bar, lookup the user's email, and select their record. You will then be taken to the user's information page:
From here, you can select the pencil icon next to the newsletter and then be prompted to select the newsletters that the user would like to be subscribed to:
You will need to confirm that the user has given permission to modify their preferences before being able to select Update. Once done, the user will be updated with those preferences, and the information will sync to any connected email service providers that you have such as Mailchimp.
If you run into any issues with this, please email support at firstname.lastname@example.org.